Date Received: 2018-03-27
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I was paying my car loan monthly when I went out of the country for a few months. I continued paying while I was out of the country and the car was parked while I was away. One day I got an alert from XXXX XXXX telling me that a repossession had been added to my credit report. I contacted my loan provider asking why my car would be repossessed when I am paying and the rep said my car was towed for parking tickets and they repossessed the car from the tow yard. I explained that I was out of the country and wasn't even aware that my car had been towed. They told me I would have to pay this huge dollar amount to get the car back which included two fees that they said they paid to get the car. I told them I could be back in the US in about a week and by the time I had gotten back they had sold the car. So now I have no car and a repossession on my credit report. I want this negative reporting removed because I was never even allowed to rectify the situation and I paid my own note every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-27
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Ally financial financed a vehicle that was fraudulently sold by XXXX on XXXX. XXXX called on XX/XX/XXXX and received a pay off amount which was sent to them on XX/XX/XXXX. the loan was completely paid off on XX/XX/XXXX by certified check and the now Ally is sending me a bill for XXXX I am disputing this outrageous demand for payment. I am not going to pay for a vehicle which I no longer owned. when I called them they were uncooperative so I canceled the direct payment of the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60629
Submitted Via: Web
Date Sent: 2018-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-27
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I am writing now in wish to gain your help. At the present time I am working on examining my credit, paying down my balances, and pursuing greater credit worthiness. You play a significant part in this procedure. I am asking about the account number referenced in this complaint. I see you have reported me 30 days late to the credit agency ( XXXX, XXXX and XXXX ) on XX/XX/2017 and I am submitting this in order to have this remark pulled back. I had believe I had made all my payments on time, the only thing I could possibly imagine, is that my statement didn't get to me in time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I been contacting XXXX for the last year about fraud inquiries, sending letters and a police report and the items are still there, I am effected by someone else fraudulent act and its not fair, I also ask for proof and I still have not received
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21220
Submitted Via: Web
Date Sent: 2018-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-26
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I purchased a XXXX XXXX XXXX on XX/XX/XXXX from XXXX XXXX, and as part of my purchase contract, I purchased a GAP Insurance Policy from XXXX XXXX XXXX XXXX, which I was told would cover any deficit if my vehicle insurance did not pay off my auto loan after a loss. Having doubts about the payment date I was obligating to on my purchase contract, I requested a different payment date. I was informed by the Finance Manager at this dealership that it could easily be changed with whichever Lender picked up the contract, no problem at all. No mention was made of any negative impact that this would have on my loan and other contracts, and after having spent several hours completing this purchase at the dealership, I took my new car and went home. I soon was advised that my contract had been financed by Ally Financial, and that my loan number was # XXXX. I immediately made arrangements for ACH payments. Several months later, I asked Ally to change my payment date, and they cheerfully accommodated my request. I had to pay a pro-rated payment to carry me over to the new payment date, and happily did so. No mention was made of any negative impact that this change would have on my GAP Insurance that was included in the purchase contract. I continued making payment via ACH, and never incurred a late fee. On XX/XX/XXXX, I was in an accident in my XXXX, and the car was declared a total loss. As my insurance company did not pay off the entire balance, I filed a claim with the GAP Insurance provider, XXXX XXXX XXXX XXXX under my contract # XXXX. After many weeks of repeatedly faxing the same documents to XXXX XXXX XXXX XXXX that they requested in order to process my claim, XXXX XXXX XXXX finally sent ALLY a check in the amount of {$2000.00}, leaving an unpaid balance ( per XXXX XXXX XXXX XXXX ) of {$94.00}. I was confused as to why the loan wasnt paid off in full, and the GAP Department explained to me that they pay based only on the original contract dates, and that any payment not made on the exact due date is considered LATE and that every payment, indeed, was considered by XXXX XXXX XXXX XXXX to have been made late. The pro-rated payment made to Ally when I requested a payment date, was considered by XXXX XXXX XXXX to have been a breach of my contract, and therefore they had adjusted the amount they would pay on my behalf, leaving a balance of {$94.00}. As far as I knew, I had never been late, and was shocked. Nobody, at any time during the sale or term and servicing of this contract, let me know that I was required to make every payment on this loan exactly on the original contract due date, and that any variation from that pattern would decrease the amount paid on any GAP claim. This problem is further compounded by the fact that ALLY is now trying to collect about {$2000.00} from me to pay off the XXXX. I dont have any explanation as to how the amount increased from {$94.00} to {$2000.00}, and I requested arbitration to get this figured out. I believe this falls under the UDAAP laws because : XXXX XXXX did not disclose that I would need to make payment on or before the specific original payment date in order not to be in violation of the GAP Insurance contract XXXX XXXX advised me that it was acceptable and normal practice to change the payment date with the vehicle finance company and again did not disclose this would cause a decrease in payment made against the GAP Insurance policy that XXXX XXXX sold to me. XXXX XXXX XXXX XXXX took unfair advantage of my ignorance of their requirements, and that there was no way to comply with their terms without the loan payment requirements having been fully disclosed to me. Ally Financial allowed me to make a change to my payment date without disclosing to me that this would further impact my ability to collect on a GAP Claim that was part of their financing. Ally Financial failed to apply insurance payments to my loan effective on the date of loss ( both from XXXX Insurance and XXXX XXXX XXXX XXXX ) thereby inflating the payoff from {$94.00} to close to {$2000.00}. Although all my payments were made in a timely manner, Ally Financial is now reporting me as delinquent on the inflated balance, and are dunning me for payments in the amount of {$420.00} ( which I can not afford to pay, as I had to purchase another used car after the XXXX was totaled ). The biggest problem is that the terms of the financed GAP Insurance were not disclosed, and that the claim does not have to pay off the loan entirely if you did not meet these terms. Usually, a consumer is not required to make every payment on the exact due date, there is a grace period. And I had no idea that changing the due date would further impact the claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85302
Submitted Via: Web
Date Sent: 2018-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Not valid. I have asked them and written to them to cease and desist from any communication and or credit reporting and they have not. They are in violation of the FDCPA and demand that their negative credit reporting be removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87124
Submitted Via: Web
Date Sent: 2018-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: i paid my lease in full and Ally Financial is reporting a voluntary repossession on my credit. this has damaged my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92130
Submitted Via: Web
Date Sent: 2018-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-23
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: ( XXXX ) NOW ALLY FINANCE WHICH SHOWS ON MY CREDIT AS XXXX HAS ACCT ALL WRONG AND WILL DO NOTHING ABOUT IT IT IS 72 MONTH CONTRACT STARTED XX/XX/XXXX. SHOULD BE DONE XX/XX/XXXX I HAD 3 EXTENSIONS WHICH PUSHS MATURITY DATE TO XX/XX/XXXX.? THIS IS VERY EASY TO SEE I HAVE PAID OVER 30000.00 That was XXXX loan. I had to pay until XX/XX/XXXX to pay loan off they ended up with extra 18 months, you can look at XXXX and see all the notes they made me pay 90 months on 72 month loan with only 1 time 30 days late. I always paid my late fees. I have copy of my contract and credit report backs up my claims, the math does not add up. I paid XXXX more than what I should have, XXXX at 18 extra months that should not have been .. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Account Number : XXXX Status : CONTACT XXXX FOR STATUS Account Owner : High Credit : {$17000.00} Type of Account N/A Credit Limit : Term Duration : Terms Frequency : Monthly ( due every month ) Date Opened : XX/XX/XXXX Balance : {$0.00} Date Reported : XX/XX/XXXX Amount Past Due : Date of Last Payment : XX/XX/XXXX Actual Payment Amount : Scheduled Payment Amount : {$450.00} Date of Last Activity : XX/XX/XXXX Date Major Delinquency First Reported : Months Reviewed : 90 Creditor Classification : Activity Designator : Paid and Closed Charge Off Amount : Deferred Payment Start Date : Balloon Payment Amount : Balloon Payment Date : Date Closed : XX/XX/XXXX Type of Loan : Auto Date of First Delinquency : N/A Comments : Consumer disputes this account information 81-Month Payment History Year XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX NR NR * XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX NR NR NR NR NR NR NR NR NR NR NR NR XXXX NR 30 NR NR NR NR NR NR NR NR NR NR XXXX NR NR NR NR NR NR NR NR NR NR NR NR XXXX NR NR NR NR NR NR NR NR NR NR NR NR XX/XX/XXXX NR NR NR NR NR NR NR NR NR NR NR NR XXXX NR NR NR NR NR NR PLEASE HELP WITH THIS XXXX IS A LOT OF MONEY THAT I COULD HAVE USED NOW COMPONDED WITH INTEREST WOULD BE MUCH MUCH MORE. THEY JUST LAUGHED AT ME, AND SAID GOOD LUCK. THANKS XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37716
Submitted Via: Web
Date Sent: 2018-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-23
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I bought this XXXX XXXX truck back in 2015 from XXXX XXXX XXXX in XXXX NY. They included mechanical coverage upto XXXX miles without my knowledge and have not mentioned in the discussion we had worth {$3800.00} which is Insane. I got to know when i was looking at my amount paid and balance and then i called them to check and they said we do it daily. Means its with every car they sell but was never discussed with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07026
Submitted Via: Web
Date Sent: 2018-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have received your response to my request for billing statements, however ; it is insufficient. My original complaint cited fraudulent activity as the cause of the overdraft. The statement and letter you submitted does not prove or disprove the cause of the overdraft. I never received the attached notices ( most likely due to relocating ) and stopped using the account long before XX/XX/2013 as the letter specified. It is my desire to resolve this one way or another but I need to be sure the overdraft was not caused by fraudulent activity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A