Date Received: 2021-01-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I opened a car loan with Ally Financial in 2018. Less than 6 months later the vehicle was totaled in an accident. The accident was immediately reported to the authorities and my insurance company. The next business day, it was also reported by me to the bank. I was told after I was placed in collections that the full balance of the loan would be fulfilled with the GAP insurance coverage. This was not the case. I have attempted for the last 2 years to have this account rectified. It is being reported as a charge of for the full amount of the loan, over {$15000.00} and GAP only covered about 50 % rather than the full 100 % as I was told by Ally. Suddenly Ally has no record of this account either in the service end or the charge off department. Nobody can explain to me why theres no record of this account yet its showing as a charge off with half of the balance having been paid. Its also not reflecting the payments that were made in the few months prior to the accident. I cant get this issue resolved because Ally has no record of the account, so how is it being reported to the bureaus? I was told after GAP pays out, it would be CLOSED with a {$0.00} balance. Ally representatives were very misleading! Unfortunately this is not the only horror story with Ally, they should not be operational.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: This account went into default in XX/XX/XXXX ( this is the date of the last payment reported by Ally Financial ) it has been in a closed status for over 7 years. As it has been over seven years since any activity with this account. I opened a dispute with XXXX and XXXX to get the negative information removed. Ally denied to remove the information and then updated the account with a Charge off on XX/XX/XXXX ( The day they received my dispute via the credit bureaus ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2021-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I paid the account as agreed upon I was instructed it will be updated on my credit file within 30 days as XXXX balance ... 3 months later & 2 credit dispute it's still showing a outstanding debt!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX, opened Ally Invest account. {$2000.00} deposited in one transaction. Transaction shows successful under both accounts. {$2000.00} properly reflected in Ally XXXX. On XX/XX/XXXX, Ally Invest account reflects {$0.00} cash funds. There was no activity in the account since the deposit. I wait 3 hours on phone and chat to talk to a rep. He can see the funds reflected clearly on his side, acknowledging I wouldn't be able to see or do anything on my side. He said he couldn't file a money transfer request through the system but put it through to have the money transfer done manually for XX/XX/XXXX. Confirmation email at XXXX. At XXXX, receive new emails saying, " We are unable to cancel previous day Real time Transfers. We ask that you withdraw the funds. '' On XX/XX/XXXX. Called twice. XXXX. XXXX min wait. Regular Ally Banking systems shut down, try calling back in an hour. XXXX, website/app back up, but all money transfer options were stopped in app and website. Second call, XXXX hour wait again to Ally XXXX. XXXX acknowledges same situation as yesterday, but is unable to fill any money transfer request. ( Apparently I could still have orders placed through a Live Broker. But the only way to get in contact is to be transferred through their main customer service line. ) By the end of the day money transfer services seemed to be restored, but Ally Invest account is still improperly showing cash fund as {$0.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: This bank ally financial is the worst bank created in the united state all banks and financial institutions work with customers if you were in COVID-19 in this disaster that the country is going through so I have one of my cars that had a balance of XXXX left on it after insurance paid it off and after my XXXX off of courseI got told by their office I dont have to worry about a payment for a while because they made over {$20000.00} on the loan come out to find out that its ready report in 60 days late on my credit and when I called him and asked him what happened they say no it doesnt work like this when I used to be on the vehicle it takes a month to report accurate credit but when I went to 60 days according to them they reported it right away I have about 40 accounts bad on my credit sir maam I had those two vehicles with them I tried everything in the books to work with them they dont give a XXXX XXXX about any human being they are good in mess in XXXX credit they have a bout 250 reviews on yelp that theyre all one star please review yourself and see what people say about them and put in a complaint everywhere I can I buy one with the attorney general public inquiry unit before I got to you guys I lost my 21 year job I applied for unemployment its been two months and I havent heard a word as far as you know the fraud thats going in California they stopped the money that good XXXX earned because somebody else went to the accounts and hacked him and took their money so this situation I really did dont know what to do I try to get as much as money I can and Im trying to go for a bankruptcy after 42 years of my life been living on the street for two years homeless tried to do my best try to do whats right try to be them try to advise him that there is other banks made extensions took payments from the top but Im all the way to the end youre just talking to a wall in honesty XXXX Im a be honest with you sir maam these guys are like them off here remind me of the big fish is the small one and we supposed to be the best country on earth that XXXX made we stick together will help each other and we support each other specially disasters like this but there are certain Bball they dont know XXXX theyre on and theyre standing human beans Im here not only fighting for myself I didnt want this they have in the anybody else after me like I said please read Ally financial reviews on yelp youll see how much being and how much harm they both the American people and we need your help please help please help please help these this bank when you call them they talk to you like in an animal they dont have no human being on them its their way or you take the highway and this is at this moment Im Planning to send a letter to President Biden Im just going to try every option Im Going to try to reach talk to anybody that have authority in XXXX and could help because we are one country were united were best people on earth and we should have XXXX XXXX XXXX XXXX between us thank you very much
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95351
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I tried transferring funds from a savings account to an investing account all held by the same bank, Ally Financial Inc . I had to make the initial transaction four times before it went through and when it finally did I started being locked out of my investing account. On XX/XX/XXXX I made another transfer in the amount of {$600.00} and it was approved that day but the cash only showed in the account for a couple hours before disappearing. I spoke to a XXXX at Ally Financial about the transfer and he was able to confirm the transfer but not the receipt in my other account. He transferred me to another department but the investing department is clearing phone queues every 30 minutes. They are restricting access to my accounts on both their app and their desktop site. They have {$600.00} of my money tied up in limbo where an employee can not find and they are restricting normal banking functions like accessing funds and buying stocks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29456
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are unknown hard inquiries on my credit report. Im requested the verification of the inquiries and the method of verification. ALLY FINANCIAL Requested On : XX/XX/2019, XXXX XXXX XXXX XXXX Requested On : XX/XX/2019. But companies did not provide the following proof : Permissible Purpose My written authorization Proof that I personally initiated these inquiries.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60169
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2020. Ally bank ( XXXX. XXXX XXXX XXXX XXXX, PA XXXX ) became aware of a human error that caused my information to appear on another customer 's B Notice, a backup withholding document. The XXXX requires that Ally bank validate my name and Social Security number if their records vary from theirs. The information that was involved included my full name and Social Security number. Ally Bank claimed that a corrected B Notice was sent on XX/XX/2020. They said they contacted the customer who received my information and requested that he destroy the Notice sent in error. Ally Bank states that they engaged XXXX to provide me with its XXXX XXXX XXXX for two years, at no charge. I called the bank many times in the past month asking for a valid explanation and a feasible solution to prevent being a victim of identity theft. They will not investigate o take other actions regarding this problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Problem when making payments
Subissue:
Consumer Complaint: I took a personal loan out with Ally Bank through XXXX XXXX XXXX in the beginning of XXXX. I received an email on XX/XX/XXXX that my first payment was due on XX/XX/XXXX. I made my first payment on that date. A few days later I received an email that there was an error and my first payment was due on XX/XX/XXXX XXXX I made my payment of the due date that I was told. The end of XXXX I received notification that my payment was late. I called and explained the situation and was told the late fee will be reversed. XXXX I made my normal payment and a few days later I received another notification that my payment was late. When I called customer service I was told my request was denied and i will have to pay the late payment. I explained that is is a financial burden because i am on a fixed income. I work part time but because of Covid my job is shut down. Now the late payment is doubled since I did not make the first late payment. I tried to explain that this was an error on their part so why should i be punished But they dont want to listen. I am at my wits end. If you can help I would greatly appreciate it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Thursday, XX/XX/XXXX, I did an internal transfer of {$4000.00} from my Ally Checking account to my Ally Investment account. The funds were deducted immediately from my checking. As of XXXX on Friday, XX/XX/XXXX, those funds are missing. They are not reflected in my checking or investment account balance. I have been unable to reach anyone by phone, despite remaining on hold for 2 hours. I was able to reach a representative via the Ally Bank chat, and the representative said there was nothing he could do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66062
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A