Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Hello, My loans are currently with XXXX XXXX. In XX/XX/2018 I applied for loan discharge due to a school closure. After submitting my application for this I received a letter ( see attached ) dated XX/XX/2018 stating that I meet the criteria for discharge of my loans and that my request has been forwarded to the U.S. Department of Educations Office and that I would be contacted regarding their decision. I proceeded to wait the entire summer without an update regarding this. During this time, I spent countless amounts of time on the phone with various departments with the Department of Education who maintained that XXXX XXXX would make the decision regarding discharge of my loans. Also, during this time, I contacted XXXX XXXX on multiple occasions with this information and they maintained that a decision would need to be made by the Department of Education and to be patient. During this time my loans were in administration forbearance. On approximately XX/XX/XXXX I again contact XXXX XXXX by phone. On this date I was informed by the representative that in fact a partial amount of my loans had been approved for discharge. The total amount of discharge was approximately {$8000.00} ( {$5000.00} on one loan and {$3000.00} on another ). Essentially the difference between the original amount and the current principal balance. I maintained this was not correct but she was only stating the difference between the original loan amount and the current principal balance. The representative could not explain this to me but instead only stated a special letter would be sent to be explaining everything and where this discharge amount of approximately {$8000.00} was applied. To date I have yet to receive this special letter. I am asking for assistance regarding this matter. Thank you,
Company Response:
State: OR
Zip: 97007
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have applied for Public Service Loan Forgiveness ( PSLF ) Program. I have been making payments since XX/XX/2015 with the understanding that I was making qualifying payments towards the 120 payments needed to forgive the loan. According to my account with the XXXX XXXX XXXX I have only made 7 qualifying payments. I believe this to be false. I have been paying my loan regularly and on time and feel I should be credited with at least 34 qualifying payments. The XXXX XXXX XXXX does not make it clear how many qualifying payments I have made. I have followed the protocol for re-certifying employment and an income driven repayment plan.
Company Response:
State: NY
Zip: 148XX
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have talked with XXXX XXXX for 3 months in regards to my payment plan selection and forbraence. One XX/XX/XXXX I made a {$5.00} payment to start processing my loan repayment I was to have my forbearance until XX/XX/XXXX.Today XX/XX/XXXX I received a text saying I was delinquent.1. My payment plan has not been processed. I have not received notification of that ( XX/XX/XXXX has stated that they did not send it to my paperless inbox but via mail- I opted to the paperless inbox ). 2. My forbearance was supposed to be until XX/XX/XXXX (XX/XX/XXXX stated they dont know why the forbarence lapsed for 10 days- they claim they were they were going to correct that ) I called multiple times about the bill I received on the XXXX, but every person I spoke with said that bill was created to begin processing my payment plan request. By using deduction 1. My payment plan request was supposed to automatically put my payment in forbarence 2. The lapse in 10 days was never noted to me.3. No one can tell me what happened. I want answers and I was given none. 4. I dont want my credit impacted by their error. I pay all of my bills on time and I trust, the American people trusted XXXX XXXX XXXX to ensure that payments and request are processed in decency and order.
Company Response:
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: InXX/XX/XXXX, it was time for me to reapply for income-based repayment of my {$95000.00} of student loans. I am a XXXX XXXX XXXX, and my previous income-based repayment was $ XXXX/mo, which was a reasonable amount, considering I also have $ XXXX/mo I pay to XXXX. When my income-based repayment results came back in XX/XX/XXXX, for some reason the payment went from $ XXXX/mo to $ XXXX/mo, more than doubling though my income had not doubled. I contacted XXXX and was advised that my best course of action was to apply for a Revised Pay as you Earn plan and indicate I was looking for the lowest monthly payment possible. I did so in XX/XX/XXXX, and as a result, my payments were put into forbearance for the purpose of XXXX reviewing the paperwork and coming up with a new payment. I was told as long as I made my {$5.00} forbearance payments during that time they would get back to me with a revised monthly amount and my account wouldn't be considered delinquent or in default. While I was waiting to hear back the status of my income-based repayment request, I got a message saying that my $ XXXX monthly payment would be directly debited from my account on XX/XX/XXXX. I immediately called XXXX who canceled the direct debit but did not deal with the root of the issue which was that my income-based repayment hadn't yet been reviewed, revised, or decided, and the {$1000.00} payment should be canceled. It turns out that between XX/XX/XXXX and XX/XX/XXXX, my application for Revised Pay as you Earn had not been reviewed or processed, which is why my full payment was being due XX/XX/XXXX. I was unaware that the review process was not taking place during this span of months. When I called and informed XXXX that I was still waiting to get my new income-based repayment amount and that I needed them to cancel the due date, that the due date was coming up because they had failed to finish their review in time, it was indicated I had made my {$5.00} forbearance payment and the person on the phone was not sure why the payment due date had been issued since I had made my forbearance payment and, essentially, it was their mistake, but that she could not fix it. I was also told at this time to just not make the XX/XX/XXXX payment and let the account go delinquent, that it would only be delinquent for up to 60 days but it wouldn't be considered in default until after 90 days. I don't accept my account that has always been in good standing being considered delinquent and default based on a mistake that XXXX made and that they should fix. I have been calling them every week and the issue hasn't been resolved. The payment is still showing as due on XX/XX/XXXX. That payment is more than 20 % of my gross monthly income, not taking into consideration housing and childcare costs, so there is no way I can make that payment. I qualify for forbearance based on the math, so I applied for the forbearance of the XX/XX/XXXX payment, since XXXX won't stop the payment being due although it was a result of their mistake. That process hasn't gone through yet either. I just checked my account and though I uploaded the required income paperwork to that application when I applied for it on XX/XX/XXXX, the online account said I still needed to upload the paperwork, so I did, again, today, XX/XX/XXXX. In the interim between XX/XX/XXXX and XX/XX/XXXX of this year, my family situation changed and I went from married to separated from my spouse, so I reapplied for an income-based repayment based on the new circumstances on XX/XX/XXXX, but that application is on hold due to a canceled consolidation application. I understand my case is complicated, but the first complication came when XXXX did not review and resolve the original Revised Pay as you Earn application completed in XX/XX/XXXX, and it is for this reason the {$1000.00} payment is due XX/XX/XXXX that I can not make. Now that I am a single parent I am looking for housing for myself and my child, and it is simply not an option that my account should be considered delinquent or in default because of a mistake that XXXX made, potentially destroying my credit and making an already strained situation more impossible.
Company Response:
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Both American Education Services and XXXX are reporting student loans as being past due on my credit report and they have remained inactive for over 7 years. The state of Ohio prohibits reporting on credit report on debt that is over 6 years of age ... These accounts are in a defaulted status. It has prevented me from buying a house and has caused serious financial stress and issues ... When I asked how they can still be reporting this very old debt their answer was to report them to the CFPB
Company Response:
State: OH
Zip: 45039
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: In brief, my deferment status for federal loans was wrongly changed and my loans were then due. Over the phone, XXXX assured me that this was resolved and the loan status was returned to deferment. With this false assurance, I let the payment due date pass by and XXXX is reporting me to all nationwide consumer reporting agencies. XXXX has been unresponsive to written requests and in a recent call, provided no assurance that credit reporting would cease. Below are relevant dates and actions. I have been enrolled in school - year-round, full-time - since XX/XX/XXXX. As of XX/XX/XXXX, I completed my coursework, yet am now still enrolled for enough supervision hours to be considered full-time. On XX/XX/XXXX, I received an email from XXXX stating that my school had notified XXXX that I was enrolled. On XX/XX/XXXX, I received an email from XXXX informing me that my loan repayment was to begin on XX/XX/XXXX. On XX/XX/XXXX, I called XXXX to inquire why I was being billed even though my enrollment status had not changed. At the conclusion of the call, I was assured that the status of my loans were all going to be in deferment status and that no further action was required on my part. On XX/XX/XXXX, I received an email from XXXX informing me that my payment was past due. On three occasions ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) I contacted XXXX through their website form, which does not allow me to retain a record of the emails sent. However, I can paraphrase my request to XXXX : resume deferment status and cease credit reporting. On XX/XX/XXXX, I called XXXX. I was told to apply for deferment, a process which will be extended past the next loan repayment due date on account of the school registrar office being out for holidays. Additionally, there was no resolution regarding the credit reporting activities. To add insult to injury, I received an email informing me that my phone call had resolved the concerns stated in my emails and that my account status would be reported to each nationwide consumer reporting agency.
Company Response:
State: WA
Zip: 98106
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX XXXX who handles the Public Service Loan Forgiveness program ignored 6 years of service, because they told us we did not choose the correct loan. During those six years they never communicated that we needed to switch the loan to qualify. Instead they left us to assume that we participating in the loan forgiveness program. Payments starting in XXXX should have qualified for student loan forgiveness and instead we have been left to pay the full amount. They deceive borrowers who have limited understanding on how the forgiveness plan works due to the complicated bureaucracy of paper work, multiple websites, and requirements. We will now be making payments in till XXXX instead of XXXX, the additional 7 years of payments will significantly hurt our family 's financial security. Why are people who work in service of others being treated so poorly by their own government?
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My original loan servicer ( XXXX ) closed, they didn't notify me of the closure, I was still paying on my loans through them. I filed taxes in XXXX and my taxes were offset, this is when I found out about XXXX closure. XXXX is reporting me 18 payments late, 'current status ' as 120+ days past due. XX/XX/XXXX they reported account as " okay '' XX/XX/XXXX they reported account as " 90 days past due '' I have sent disputes, tried calling, tried everything. This is stopping me from getting a home. can ANYONE help?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-26
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I originally borrowed close to {$50000.00} for graduate school. At the time, I borrowed from XXXX XXXX at the time a reasonable interest rate of 4 %. During the period of two years the rate was consistent, but then was transferred sold to a XXXX bank and had ballooned to 9 %. Now, I owe close to {$400000.00} since 1997. I have never been able to pay the monthly payment and have since enrolled in an IBR. I have also applied for the Public loan forgiveness program in Hope 's of salvaging some sort of life with this debt. I was never made a ware the loan could reach such heights with the end result of all that investment leading to a trap. It's unfortunate everyone is vulnerable to such bad lending practices. Please help us.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2019-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The information shows that the account is placed as a in collection or charged off. This information is very inaccurate because I was considered XXXX XXXX XXXX XXXX XXXX XXXX by the Veterans Affairs. I did all the required documents so it was placed as a loan forgiveness.
Company Response:
State: GA
Zip: 31904
Submitted Via: Web
Date Sent: 2018-12-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A