Date Received: 2019-02-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I received word from XXXX that is was time to recertify my IBR plan. I chose instead to enter a standard repayment plan. The change was processed by the servicer and I was given a month of administrative forbearance. On XX/XX/XXXX, I received an interest capitalization notice stating that {$280.00} would be capitalized if not paid by XX/XX/XXXX. Today I logged in to make that payment to prevent any capitalization and in my payment history I noticed that interest capitalization took place on XX/XX/2019. You can see from my other attachment that I did not receive any other notices about interest capitalization and I am confused about why this would occur a month early with no notice.
Company Response:
State: NM
Zip: 88005
Submitted Via: Web
Date Sent: 2019-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, VT and have been since XX/XX/XXXX. As a XXXX, I enrolled in the Public Loan Service Forgiveness Program and began making payments that qualified my student loans for forgiveness in early XX/XX/XXXX. My loans were transferred two times and have been serviced since XX/XX/XXXX by XXXX XXXX. In XX/XX/XXXX, I began to file the Employment Certification Form annually as I have worked in a qualifying school district since XX/XX/XXXX. The reason Im writing is because XXXX XXXX has had, per my request, my account under review since XX/XX/XXXX. It has been 18 months since then. Currently, I have 15 months of payments that are not counting toward the required 120 months of payments to loan forgiveness. I have documentation to prove XXXX XXXX received payment these months. I have called them regularly, and documented these phone calls, and every time I call they tell me they have no idea of when my account will be reviewed. I called them today requesting my full account history with all the details of the phone calls. I was advised that I was not allowed that information. Im writing to your office to inform you and your staff that there are serious problems with XXXX XXXX. The people answering the phones are always professional, but give out advice that is not accurate and state they will submit requests that I later discover with a future phone call were erroneously submitted or not submitted at all. As someone who has diligently followed this process and educated myself on the PSLF requirements, Im concerned XXXX XXXX is not able to accurately review my loans and submit documentation to the Department of Education once 120 qualifying payments have been made. While Im certainly concerned about myself, Im more concerned about my fellow teachers and public service professionals. I am aware not everyone has the same level of understanding of the PSLF requirements that I do nor the resolve to keep in regular contact with XXXX XXXX to double check everything they say they are going to do. Many people are basing their futures on having their loans forgiven, when that may not be the case due to errors caused by XXXX XXXX. I am particularly concerned that XXXX XXXX refused to release my account history to me and is consistently not able to provide clear and understandable information to help public servants meet the complex criteria of the program. I appreciate any support you and your office staff are able to give to myself and more importantly, public servants throughout the country.
Company Response:
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I repeatedly requested American Education Services ( AES ) to apply additional payment amounts to the principle and they refuse, always assigned the supplementary payment to " pay ahead '' status.
Company Response:
State: TX
Zip: 75077
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was most recently a full time XXXX student at the University XXXX XXXX at XXXX ( 12 credit hours ). The school or whoever incorrectly reported or delayed reporting that I was a fulltime student there. This caused loans to become due. When I checked my credit report I noticed XXXX had reported my 10 loans as being delinquent. When I contacted them they verified my enrollment status and said they would fix it. It is taking way to long also it appears that my first request for removing the items of my credit report was not processed ( they told me to expect it removed within 60 day ) or had missing paperwork. I called again and they assured me they would resolve this but had not processed my original request because missing paperwork that they would send me in the mail as soon as possible. They stated once I turn the paperwork in they would remove items off my credit within 3 weeks. My credit report needs to be fixed IMMEDIATELY. I am in XXXX so many of the jobs I am applying for requires background checks and in some cases an actual security clearance. Because of incorrect reporting it appears that I have 10 loan accounts which are in default. I am restricted in my job search right now until this gets resolved. Employers don't have time to hear an explanation for why I have 10 loans in default. This needs to be fixed immediately so I can move on.
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have had XXXX payments for the past 5 years. When XXXX XXXX did my annual recalculation in XX/XX/XXXX, they increased my monthly payment even though my income had decreased and my number of dependents remained the same. I contacted them in writing on XX/XX/XXXX to get them to address and correct the recalculation. They did not respond. I called on XX/XX/XXXX ( Employee # XXXX ) and was told that my " request to have my IBR reviewed '' was received XX/XX/XXXX and was " in process. '' I was told I would receive a response by XX/XX/XXXX. I did not. I called again on XX/XX/XXXX ( Employee ID XXXX ) and this time was told that my IBR was NOT being reviewed but that I could submit an application to change my IBR to " REPAYE '' which would make my new monthly payment {$220.00}. The rep explained that for the first month I would pay {$5.00} ( while the IBR transfer application was being processed ) and then my new payment would kick in. I completed my REPAYE application on XX/XX/XXXX. On XX/XX/XXXX, I received a letter from XXXX approving my transfer to REPAYE and stating that my monthly payment of {$220.00} would be " first due on XX/XX/XXXX. '' On XX/XX/XXXX, however, I was sent a letter that I was now enrolled in the " standard repayment plan '' and my monthly payment would be {$750.00}. On XX/XX/XXXX, I called ( Employee ID XXXX ) and was told that XXXX would be my {$5.00} forbearance month ( instead of XXXX as it should have been ) and that my new REPAYE plan amount would kick in for XXXX. On XX/XX/XXXX, I received my XXXX bill for the incorrect standard repayment plan amount of {$750.00}. I called ( Employee ID XXXX ) and was told that my IBR transfer to REPAYE had not yet been processed because they are " backed up. '' She said that letter issued XX/XX/XXXX approving the REPAYE plan was " premature '' and was " sent in error. '' They offered to give me a one month administrative forbearance for XXXX which I was forced to accept because I can not afford the standard payment amount. The Rep also told me that she could NOT guarantee that the REPAYE application would be processed in time for the XXXX billing cycle and that we'd just have to " wait and see. '' As a result of XXXX 's incompetency and repeated delays I have already lost 3 months of PSLF payments and will potentially lose a 4th. XXXX : 1 ) made an error with my annual IBR recalculation in XX/XX/XXXX ; 2 ) failed to review the recalculation when I requested ( and failed to correct their error ) ; 3 ) failed to properly process my IBR transfer request to REPAYE ; 4 ) failed to properly bill me during XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX. Please note, that I submitted my annual recalculation documentation to XXXX in XXXX of XXXX and they failed to process it until XX/XX/XXXX - just 3 weeks before the new payment amount was to take effect. Had XXXX processed my recalculation in a timely manner there would have been ample time to address and correct these issues before the new payment was to take effect and I would have been able to avoid a 3 month forbearance which negatively impacts my PSLF.
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Since XX/XX/XXXX I have been waiting for XXXX to review and calculate the number of payments attributed to Public Service Loan Forgiveness which was extremely undercounted and inaccurate as they did not reflect years of payments with prior loan servicer and had inconsistent numbers across loans as if I make payment separately which has never been the case. I followed up with them in XX/XX/XXXX and again this month to no avail. I have also requested a copy of all of my records so I can make my own calculations in XX/XX/XXXX and only received records from since XXXX when account was transferred to despite that those records should have come with the account. This gross negligence is compromising my student loan forgiveness as I have more than 11 years of employment certifications filed with them. Moreover I was forced into forbearance for when it took them nearly five months properly calculate my payment further delaying my progress.
Company Response:
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2019-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Student Loan has been paid on for going on 9 years now. Was told today the reason my loans have gone UP is because changing plans capitalizes the interest. At no time was this told to me before today. Furthermore I made {$8100.00} in payments last year and from the tax statement received by me, {$0.00} went to principal. At this point it is worth just taking the hit and ruining my credit from this point forward because with no options to repay a reasonable monthly payment that actually reduces the principal, the credit will be ruined in the end anyway. XXXX XXXX XXXX XXXX has horrific customer service agents that will tell you very quickly they do not care about your situation. The government has made it where there is no way out so they have you no matter what and do not care. So this is my last effort to try to come to a reasonable agreement and where i can see this loan being paid off. Because as of right now the only way this loan goes away is when i do.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: VALIDATION of debt letters were sent out in XXXX, XXXX and XXXX and no validation was received be to me.
Company Response:
State: FL
Zip: 32208
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am currently in school full time, and I will be for some time. I have loans on an Income-Driven Repayment Plan ( IDR ) and Public Service Loan Forgiveness ( PSLF ) and I have loans on in-school deferment. I have submitted numerous deferment waiver forms, and I have sent numerous messages to waive the deferment and make it so the loans never go into deferment. I need all of my loans to be on the IDR/PSLF plan. I also will be applying for a loan soon, and having the loans on deferment hurts me. In previous messages I have been told that the waiver was processed, which it wasn't. I was told in the most recent message that it is not possible to waive in school deferment and that I would have to wait until I am out of school and even wait the grace period, which is utterly and absolutely absurd. Why would an in-school deferment form even exist if it wasn't possible? I am not sure what else I can do to have my request processed.
Company Response:
State: AZ
Zip: 85206
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX reported to the IRS on XXXX for XXXX that I paid {$1300.00}. The amount of interest payments I actually paid in XXXX was : {$4700.00}. I reached out to resolve the tax information issue multiple times in early XXXX until the tax filing deadline. I was told on XX/XX/XXXX via email ( see attached ) that it will be corrected in the next XXXX XXXX. I filed my XXXX tax return only reporting {$1300.00} in interest paid hoping XXXX XXXX would resolve the deficiency. It did not.
Company Response:
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A