Date Received: 2019-02-19
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: This complaint is about a Student Loan that was taken back in XXXX in the amount of {$33000.00} at a variable interest rate of 7.44 % with XXXX XXXX made payable to XXXX XXXX University in XXXX CT. My current issue is that the loan principal amount has not decreased ; the interest rate is now 9.75 %. From XXXX to current day, I have paid {$33.00}, XXXX and as per the bank, the principal amount due on the loan is still {$38000.00} with new monthly payments of {$450.00}. At this rate, I am never going to finish paying off that loan. I sent an email to AES around XX/XX/XXXX asking for someone to review the loan ; provide me with an explanation as to why this loan is not decreasing but keeps getting higher and higher each year. I was told that I was on a payment plan and that the unrealized interest became realized XXXX of XXXX. I never knew I was on some kind of payment plan. In addition, even if I were on a payment plan that still does not explain or makes any kind of sense as to how {$33000.00} was applied to {$33000.00} loan and still owe {$38000.00}. That sounds like borrowing money from the mob. If I knew I would be the one paying this loan off, I would have never co-signed. However, Im trying to do my due diligence as the cosigner with making sacrifices every month just to keep, leaving medical bills behind and other house hold bills but Im not seeing a difference with the balance. This is highway robbery. How can someone borrow {$33000.00} dollars, payed {$33000.00} and still owe {$38000.00}. Something is definitely not right. As stated in my first paragraph, this complaint is directed to XXXX XXXX. Payments are made online to American Education Services. This is the portal that I use to log into my account to submit payments. http : //www.aessuccess.orgXXXX I am the co-signer for my nephew XXXX XXXX who was here as an international student. He left XXXX XXXX due to hardship reasons and finished college outside of the US. The intent was to obtain gainful employment to pay the loan but he has not been able to and I have been responsible for making these payments as best as I can. I can not afford to continue making student loan payments of {$450.00} to XXXX with no light at the end of the tunnel for paying off this loan. I do not have a copy of the original loan promissory note but I have included a copy of the latest statement and other supporting documents. The website does not have a history of what I have paid each year on the loan but I have been keeping very good records of my payments. In XXXX, I made a total of {$1200.00} in payment. The monthly payments were {$180.00} due to my request for forbearance. In XXXX, Total payments made was {$2900.00}. XXXX, payments made for the year was {$4300.00}, XXXX, payments made for that years was {$4700.00}, XXXX - {$5100.00}, XXXX - {$4800.00}, XXXX - XXXX and XXXX, {$5100.00}. If you add these all up, you should get {$33000.00}. I beg you to please help me see an end to this nightmare. If all the payments that Ive made has only been applied as interest, this is wrong. This is robbery, this should not be happening. The bank has to do something about this loan because Ill be dead before I can ever pay it off at this rate.
Company Response:
State: CT
Zip: 06051
Submitted Via: Web
Date Sent: 2019-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2018, my application for discharge of my federal student loan was approved on the basis of my XXXX XXXX XXXX XXXX, and canceled my obligation to repay the remaining balance. Please see attached letter. The letter states that a total of {$300000.00} was discharged. Following my receipt of this letter XXXX XXXX and XXXX reported that the loan was closed and reflected a XXXX balance. This raised my credit score to over 800 and " Exceptional. '' XXXX continued to reflect the balance was over {$330000.00}. I filled two disputes with XXXX. Both times the results came back with a higher balance and lowered my credit score by more than 30 points. When I called XXXX they said I needed to deal with the lender ( XXXX XXXX ) directly. When I called XXXX, they said, " The process takes a very long time, but the loans have been discharged. '' Now All three credit bureaus reflect the XXXX account is open, with a balance of {$330000.00}, which is higher than what my XXXX balance relfects on XXXX 's website - {$330000.00}, which has not changed since XX/XX/2018, and is in fact incorrect. My question and complaint is, how and why did the account show closed and a XXXX balance with XXXX XXXX and XXXX and never with XXXX? Why now, do all three agencies report a balance of {$330000.00}, causing my credit scores to drop considerably, when in fact the loan has been discharged since XX/XX/XXXX and a balance of XXXX should be reflected on all three credit reports?
Company Response:
State: VA
Zip: 22033
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I was one of the people sued by XXXX XXXX XXXX for a student loan I got in XXXX & XXXX. They entered a default judgement against me in XXXX. The loan was taken out while I was domicile in XXXX. However, the falsified documents and sued me while I was living in the State of XXXX. They notified me, my account was one of the accounts impacted by the audit and court decision. However, they still haven't rescinded the two judgement that total more than {$74000.00}. This has impacted my credit and has prevented me from getting jobs as well. I need some help with getting them to rescind the judgements. My attempts to follow there procedures have yielded no results.
Company Response:
State: AL
Zip: 36867
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with XXXX XXXX XXXX XXXX ). I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and XXXX and XXXX XXXX XXXX XXXX with no successful resolution. XXXX, XXXX and XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX to XX/XX/2017.
Company Response:
State: NY
Zip: 11701
Submitted Via: Web
Date Sent: 2019-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Greetings, My loan servicer is XXXX XXXX and they have been insufficiently responsive to inquiries I've made. First, I asked for them to provide a copy of an official letter updating me on the number of qualifying payments I've made towards PSLF. They told me originally that my most recent ECF I had submitted was approved on XX/XX/XXXX and that it would only take a few weeks to get back to me on the updated number of qualifying payments. I haven't heard anything since even though I've followed up with them. Secondly, I've asked for them to re-review payments I had made back in XX/XX/XXXX-XX/XX/XXXX ( made during a transition from IBR REPAYE ) to see if they could be counted towards PSLF due to the " Consolidated Appropriations Act, XXXX provided limited, additional conditions under which you may become eligible for loan forgiveness if some or all of the payments you made on your XXXX XXXX XXXX XXXX XXXX XXXX ( Direct Loan ) Program loans were under a non-qualifying repayment plan for Public Service Loan Forgiveness ( PSLF ). The U.S. Department of Education ( ED ) is referring to this reconsideration as the Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) opportunity. '' However, they've continued to tell me that this is under re-review and has been ongoing since XX/XX/XXXX per my records, which to me is an unreasonable amount of time. I want an answer to this. Thank you. -- XXXX XXXX XXXX P : XXXX E : XXXX XXXX
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I would like to lodge a complaint based on the repeated instances of false information provided by XXXX XXXX XXXX in regards to Public Service Loan Forgiveness, which have made it extremely difficult and time consuming to manage my account. In XX/XX/XXXX, I was wrongly forced into forbearance by XXXX XXXX XXXX because of a delay of over four months in calculating an income based payment for that month. Once XXXX XXXX calculated the new payment, I immediately paid the corrected amount in full on XX/XX/XXXX, well within the fifteen day time frame for an on-time payment ( payment was due XX/XX/XXXX ). I was told by the agent when I made the payment that an override was being requested at that time so that this payment would be correctly processed as a qualifying PSLF payment. I have called and sent in written requests numerous times requesting an update on this override, to no avail. Every time I speak to a XXXX XXXX representative, they seem to not know that an override had been requested, and tell me they will request one, apparently for the first time. I have consistently asked for emails or letters documenting that the override has been requested, but I have never received any documentation to this effect. On XX/XX/XXXX, I spoke to agent XXXX XXXX who told me that my request for an override had not actually been requested in XXXX. She told me that she was inputting it that day. On XX/XX/XXXX, I spoke to agent XXXX XXXX who told me that an override could not be processed until my Employer Certification Form was reviewed and certified. I later found out that this form was certified in XX/XX/XXXX, but an override was not requested at that time, either. On XX/XX/XXXX, I spoke to XXXX XXXX who told me that she was sending an email to request that the override be reviewed by higher ups. I later found out that there was no record of this override ever being requested. On XX/XX/XXXX, I spoke to XXXX XXXX who told me again that the override was being submitted for review to supervisors. She could not tell me if it had been reviewed, or even actually requested, since my call on XX/XX/XXXX. She told me I should have a written response in 7-10 days. On XX/XX/XXXX, I spoke to two agents, XXXX XXXX and XXXX XXXX. I again inquired as to the override of the XX/XX/XXXX payment and was told that it met all the qualifications for a PSLF payment and should qualify. When I received my most recent bill for XX/XX/XXXX, I noticed that although I have made 30 qualifying PSLF payments, I am only being credited with 20. I immediately called on XX/XX/XXXX and spoke to agent XXXX XXXX, who told me that nine of these payments were not recognized because they were made on direct debit and credited as early instead of on time. She told me she was inputting a request to review these nine payments, from late XXXX through XXXX, and putting a note on my account so that this would not occur again. I asked for proof in writing that this request was being placed, but I was told this was not possible. The tenth payment that is not counting towards PSLF is the XX/XX/XXXX forbearance payment. I have detailed above the steps I have taken to rectify this situation over the past 18 months. XXXX XXXX XXXX also told me that as far as she could see, the XX/XX/XXXX payment met all the requirements to count towards PSLF, and should therefore qualify. I was then transferred to another agent, XXXX XXXX. I was told by XXXX XXXX that an override was being requested for this payment and that it would take approximately one year to process. I asked how I could be sure that an override was really being requested this time when I had been told multiple times previously that it had been requested, and he told me that I would receive an email in the next few weeks. I asked if there was any way to expedite this since the initial request for an override was made more than eighteen months ago, in XX/XX/XXXX, and has been made again several times since. I was told that this was not possible. I am completely at a loss as to how to proceed. As far as I know and as far as I have been told over the last two years by multiple XXXX XXXX representatives, I have done everything correctly. I have submitted every payment on time since my loans were first issued. I have submitted all income paperwork and employer certification paperwork in a timely manner, on the schedule suggested by XXXX XXXX. The only reason my account was placed in forbearance in XX/XX/XXXX to begin with was because XXXX XXXX took four months to process my income verification and calculate a new income-based payment, even though there was no significant change in income from the previous year. I must also note that there is no clear or simple way to view ones qualifying payments online. On the monthly bill, only the total number of qualifying payments is shown, not a detailed breakdown of which payments qualify and which do not. One must call in to get this information. Because of this, and because of the misinformation and contradictory information provided by XXXX XXXX representatives, it is very difficult to decipher where one stands with PSLF. I am begging for any assistance in resolving this issue permanently and making sure it does not happen to anyone else.
Company Response:
State: FL
Zip: 32803
Submitted Via: Web
Date Sent: 2019-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-17
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XX/XX/XXXX i received emails stating that my payment plan had been changed. I had just submitted my yearly recertification in XXXX for my IDR plan. It was approved and recalculated on XX/XX/XXXX. There was no explanation as to why my payment plan was switched other than a system error. This resulted in capitalization in my interest on XX/XX/XXXX and again on XX/XX/XXXX when my plan was switched back to the IDR plan to allow me to continue in the PSLF program i am nearly 5 years in. I received letter on XX/XX/XXXX stating my request to reverse my capitalization has been approved and completed and also received another letter on XX/XX/XXXX stating the same thing. I have called numerous times and continue to get bounced around to someone that can tell me what happened and when i can expect this to be fixed as the information i have been given is that this is completed. Due to this system error that occurred in XXXX i have experienced a delay in payments that qualify for the PSLF program along with an increase in payment amount due to the capitalized interest. The information provided to the public states that we pay a percentage of our income towards our student loans and no one can give a straight answer as to why this is the case or when i can expect this to be fully resolved. My student loan principal balance is {$8000.00} dollars higher at this time and continue to make the higher payments in fear if i miss i will not qualify for PSLF anymore given the strict policies. I have expressed and tried to work with XXXX XXXX on many levels to get this resolved however for a system error that occurred overnight on their part it is unacceptable for it to take 4 months to resolve. I feel XXXX XXXX needs to be investigated for unjust student loan practices involving the capitalization of interest for unknown reasons and untimely resolution of problems resulting in the disruption of repayments and lives.
Company Response:
State: PA
Zip: 17602
Submitted Via: Web
Date Sent: 2019-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX at XXXX XXXX I contacted XXXX XXXX and spoke with XXXX No. XXXX. He confirmed my new payment of XXXX to be due XX/XX/XXXX. He stated that he requested the capitalization be turned off on my account from XX/XX/XXXX to XX/XX/XXXX which would then bring my account current and no past due payment. I asked when this should be completed and he was unable to provide a specific timeframe, rather stated, in the next few days. I continue to receive emails stating payment was due XX/XX/XXXX and I am past due. He then transferred me to loan forgiveness and I spoke with XXXX No. XXXX. I stated that I have been paying on this loan 10 years prior to going on loan forgiveness and was told those 10 years would not be able to count toward the loan forgiveness. I stated that since XXXX I was on this program and my account is only showing credit for 18 payments of the 120 required. She stated I only began as of XXXX. Please see the attached letter from XXXX XXXX I began with XXXX, XX/XX/XXXX. I stated that I have been in contact with XXXX XXXX for quite a few years and no resolve on this issue. XXXX stated that problem was I paid double payments one month, thus my account went to paid ahead status which then notes my account that each payment after that month was late. I stated that this makes no sense and she stated it was a courtesy that they put on the account. Again, I stated this makes no sense and if an additional payment was made and it was a problem, it should have been credited to the following month. ( See additional submitted document. ) XXXX stated should would submit a request to recount the qualifying payments. I requested when this would be completed. XXXX could not provide a specific date and stated in the next few days. I have yet to hear by phone and letter that this has been resolved.
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2019-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Below is one of many communication sent to XXXX in which I outline my concerns. I am writing to request an itemized listing of my eligible payments for PSLF from XX/XX/XXXX to present. I recently received a denied PSLF application listing ineligible number of payments as the reason for the denial, which I feel is error. My last payment list XX/XX/XXXX online in detail 62 eligible payments while requested to have additional payments researched. A request that wasn't fulfilled until the submission of my request for forgiveness application was submitted. And since which I have made almost 36 more payments that haven't been accounted for on the letter I received today XX/XX/XXXX. Please either have a supervisor contact me or someone with contact information for the Department Education that can assist in reviewing my account because I have had very little success with your company as a loan servicer. Thank you, XXXX XXXX
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2019-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted my annual re-certification on XX/XX/XXXX. I provided all documents including a paycheck stub from my employer ( XXXX XXXX XXXX XXXX XXXX ) and noticed the payments were recalculated INCORRECTLY ( {$260.00} ). They are not following the LAW and calculating the payments based on line one of my paycheck stub which shows my XXXX XXXX monthly pay. They are not properly deducting my TSP contribution. I called on multiple occasions throughout XXXX and XXXX of XXXX and spoke with supervisors who told me I could not speak with the employees who perform the calculations to understand what was wrong. The supervisor called the loan processors and they said that I needed to resubmit my pay stub and identify which items are taxable and which should be deducted. I resubmitted my paycheck stub with clear calculations and indications as to what is taxable and what should be deducted. The recalculated my paycheck on XX/XX/XXXX again without performing any deductions. The new payment is {$410.00} which is drastically above what it should be. The company refuses to tell me how they are calculating my payments and in my opinion, are breaking the law.
Company Response:
State: CA
Zip: 94121
Submitted Via: Web
Date Sent: 2019-02-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A