Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for the PSLF program and was told my employer was eligible but that I was in the wrong type of repayment plan and even though I am approaching 10 years of payments none of them count toward forgiveness.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am ( at least attempting ) to be part of the public service loan forgiveness program. Because my employer helps me with my payment due each month, I have multiple payments each month that come in at different times to satisfy my monthly balance. Due to this scattered payment, I have tried multiple times to get guidance on what payments count in order to ensure my total payments are qualifying each month and I am not making excess payments that dont count towards forgiveness. The only regulatory requirement about the timing of the 120 payments is that they not be made later than 15 days past the due date, but I have been told that some of my bill satisfying payments may not be qualifying because they were made too early. I have been told completely inconsistent policies regarding early payments by different representatives and every time I ask for a written policy so that I can fully understand and ensure I am complying with it, I am told no written policy exists. After my number of qualifying payments reported by the XXXX XXXX was far lower than the number I believed I had made, I promptly sought clarification. I was told the only way to review this was to make a formal request for a review of payments and wait for the company to complete a unilateral review that would take an entire year. This review would not provide any transparency or allow me to have a discussion with a human doing a review, all while 12 months of potentially qualifying payments pass while I am potentially still not making qualifying payments despite satisfying every bill because no one can provide me with a clear understanding of what the early paying policy for a monthly bill actually is. This lack of transparency and failure to communicate requirements that end up disqualifying payments that public service workers are diligently making on their monthly bills completely defeats the purpose of this program and discourages program participation.
Company Response:
State: DC
Zip: 20011
Submitted Via: Web
Date Sent: 2019-03-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am being harrassed my my lender XXXX XXXX about making a payment. I informed them and sent my class schedule from the XXXX XXXX college website with my student number proving my enrollment. I have been enrolled and attending my local XXXX college since 2015. My school says that they send an update to XXXX and they refuse to do their jobs and update the information or reach out to XXXX when they need more information. I don't understand why I have to continutously do their jobs. They are now threatening to report my lack of payment to the credit bureaus. It is my understanding that I do not have to make payments while enrolled in at least 6 credit hours.
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2019-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: FOUND OUT SCHOOL WAS A FRAUD.NOT ACCREDITED. UNDER LAWSUIT BY OTHER STUDENTS. CHARGE ME {$120.00}, OOO TO ATTEND. WHICH TO PURSUE LAWSUIT. WANT LOAN REMOVE FROM CREDIT REPORT.
Company Response:
State: TX
Zip: 75702
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In 2018 i signed up for loan forgiveness program with XXXX. I was originally with XXXX. I saw the offer if you work for a public employer make 120 payments your loan will be forgiven. A few of my coworkers signed up. I filled out the necessary paperwork and submit the information. My information was approved my loans were transfer to XXXX in XXXX. I received welcome letters in XXXX. The way my account is setup is misleading on the account it states qualifying payments 0 and qualifying payments remain 120. It seem like i was enrolled in the loan forgiveness program. I made the first payment then waited with excitement for my numbers to change. When that didn't happen two weeks later i called. They stated that i did not qualify for the program without a clear explanation. If i didn't qualify i am not sure why XXXX took over my payments when they saw what i submitted before my loans were transfer from XXXX. Not sure if this is a poly to get business. I have been employed with the same city employer for 13yrs. I never received any notice that states i did not qualify or needed additional information.
Company Response:
State: MA
Zip: 02136
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I graduated in XXXX of XXXX and received notification from XXXX about filling out my paperwork for my XXXX Grants. I filled out the paperwork, sent it to my secretary who forwarded it to corporate ( since I was working for XXXX XXXX XXXX, a XXXX XXXX ), and later received notification from XXXX that my grants converted to loans. I called to let them know I sent in the proper paperwork and they told me it can not be changed back once converted. My loans for a XXXX degree went from {$30000.00} to about {$50000.00} overnight. I talked to them about doing the Public Service Loan Forgiveness and they told me to make the minimum payments since it would all be forgiven after 10 years. I did as they explained and realized it was a huge mistake when I saw my total loan amount going up. Eventually I sought out a higher paying job outside of XXXX because I was unable to keep up with the payments. Today, my total loan amount is around {$55000.00} and I began paying in XXXX. I would never recommend anyone work with XXXX after the way the misled me when I was trying to do the right things and pay my loans back, even after they converted my grants in such a way.
Company Response:
State: MI
Zip: 48083
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This is in reference to public service foregiveness. The agency is XXXX XXXX XXXX. They sent me my number of qualifying payments In XX/XX/XXXX and it was less than the previous year. I requested a recalculation and they said it would take 6 months. They bland the problem on a new computer system. Having only worked for one city during my repayment, I could not understand why it would take so long. I requested the name of the software and a copy of my statement of qualifying payments from the previous year. They did not respond. I called back in XXXX XXXX XXXX and asked for an update. They told me it would now take a year. I asked them why it would take so long and they told me the US Treasury had to recalculate and thats why it was taking so long. According to my records, I should have 120 qualifying payments in XX/XX/XXXX. However, I can figure out where I stand.
Company Response:
State: TX
Zip: 76182
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I've been struggling with getting any information from XXXX on my loans now for the last 3 1/2 years. I've already filed a complaint with the DOE and they refused to assist. They have added XXXX to my loan balance in the last 3 years. The first was XXXX for XXXX when I submitted my annual certification 3 times, which I have proof, before they finally acknowledged receipt. Then again on XXXX, XXXX was added when I switched the IBR plan I was on at their suggestion. And XXXX, XXXX was added for no apparent reason. My interest rate is only 4.125 %. There is no way any of these numbers are correct. I have never seen an annual capitalized interest statement for my accounts in excess of XXXX to XXXX. At the rate they are adding erroneous amounts, I will never get to a point where I pay any principal. My loans are in repayment, no capitalized interest should be added to my balances. I asked repeatedly for an amortization schedule for my loans before I finally got an answer. I was told they are unable to provide any accurate amortization via email. I am at my wits end. I have made countless calls and emails and have gotten no where.
Company Response:
State: OH
Zip: 44319
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been paying my normal repayment for years. Out of the blue on XX/XX/XXXX I received an email stating they received my request for income driven repayment. I am mediately called to inform them that I did not submit anything and the request was not mine. The lady explained that there was another customer with a similar account or social number and that the request was incorrectly login to my account. I told her I did not want anything on my account changed. She assured me that it would be corrected. On XX/XX/XXXX I received another email stating that they received the additional documentation for the income driven request. Once again I called and explained how I called a week prior and that the issue is still not fixed and I did not want any changes made to my account. Today XXXX I received an email that the income driven request was approved and was provided my new payment information. After logging into my account I found that my repayment terms were in fact changed all without my permission. The lady apologized and says she would fix it.
Company Response:
State: OH
Zip: 43026
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This has to do with PSLF. PLSF is a sham. XXXX XXXX XXXX is not acting in good faith. They incorrectly entered my employment dates twice ( clerical errors ) - once at a small XXXX XXXX and once at more current employer. It took over 18 months to rectify the situation - even to get them to respond to the issue. When they finally did respond to the issue, they corrected the dates but only counted a a small percentage of the actual qualifying payments. Sometimes citing a few cents difference as to why I would not get credit for that months payment. I have made years of regular payments each month, but because of pennies, it will be years longer until the loans are forgiven, thereby costing me more money in interest. Also, because of another clerical error on their part, there were a problem with my Income driven repayment plan. Each time there was a problem, I would call and get different information from the employees, often telling me to do different things to rectify the situation. The situation was never rectified. Like predators, they encouraged my to take several forbearances while they worked out the issue. I understand now, that no one was trying to solve the issue, they were merely trying to drag it out while accrued interest. Regarding the Employment Certification Form, several employees told me that I could wait until my ten years was up and then send in the ECF. I heard this several times. Nevertheless, I still sent it in every single year. But the kicker was, this past year, they did not receive- or rather they said the did not receive it. I did put it in the mail. Regardless they said that next time I should submit the form online so they didn't lose it. It took them 2 months to tell me they didn't receive it and for some reason they put my loan on forbearance while they waited. That means that although I continued to pay my loans during that 2 months, they did not count as qualifying payments because I was on a forced forbearance, thereby extending my qualifying payment again. When I called to complain they told me that I DID need to submit my ECF every year. What is a consumer supposed to do when every time you call you get different information and then even when you pay every month ( on automatic withdrawal ) they put you on forbearance without asking and then don't count those payments. This is a scam and they are not trying to help public servants. they are trying to scam them. And I am not the worst case. I have heard and red that they are being sued for their treatment of the PSLF program. Last year, out of thousands of people who have applied for forgiveness, only a small, small fraction have actually been forgiven. How terrible of company do you have to be to fleece public servants. And they have designed their system so there is not proof to be had. How can I prove that every time I was on the phone they told me different things? How can I prove that they told me I didn't have to turn in my employment certification each year ( even though I did )? How can I prove that they didn't ask my permission to put me on forbearance ( even though I still paid )? This is a scam and there is no recourse from the consumer. Shame on them. Shame on the government if they allow this to go on. This is just another way for the ruling class to keep their thumb on the middle class. So XXXX XXXX can have another yacht. Shame on you XXXX XXXX! XXXX XXXX XXXX XXXXXXXX
Company Response:
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2019-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A