Date Received: 2019-10-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was recently the victim of an unfortunate situation involving XXXX, FedLoanServicing, and Federal Student Aid ( FSA ). If it is not remedied, it will have drastic consequences. I was encouraged to complete a consolidation application by FedLoanServicing and XXXX. As I was attempting to navigate FSAs confusing 22-page consolidation application, I called both XXXX and FedLoanServicing, the only places to get help as FSA does not have humans you can contact. A person on the phone at XXXX provided contradictory information. I emailed XXXX ( and have the record ) about being frustrated with their inability to explain. I then called FedLoanServicing specifically to ask about about filling out the confusing digital application. What I was most worried about is that, by consolidating, I would lose 6 years of Income Driven Repayment payments, as the program discharges the loan after 20 years, so long as you keep making the payments. I was ensured me that I would not lose 6 years of IDR payments I had already made towards the loan if I consolidated. However, despite what FedLoanServicing said, I did lose those years. I essentially made a paperwork error, due to confusion FedLoanServicing was not able to remedy on the phone. Losing those IDR years will now likely cost me upwards of {$100000.00} as I will now accrue 6 more years of interest at nearly {$40.00} a day, and be indebted for 6 more years of my life. FedLoanServicing also informed me it was in my interest to consolidate, which it actually was not. It 1 ) hurt my credit and 2 ) It raised my interest rate and 3 ) there was no benefits besides to make things more convenient for the lender. There was no reason for me to consolidate whatsoever, and it ended up costing me dearly. Despite my efforts to do due diligence and find out, I was misinformed on the phone. When I realized what I had happened, I immediately requested a reversal of the consolidation, but FedLoanServicing initially said I was 3 days too late. They say this because they sent me a digital message titled your consolidation application is almost complete! In that message it said you have ten days to request changes. But since the title of that message did not say it was extremely important, I didnt open it until 3 days too late to understand that an error had been made. I spent weeks fighting with FedLoanServicing over this. They finally recognized and acknowledged their error, and requested that the consolidation be overturned by the Department of Education, but now the Department of Education is refusing to overturn it. If the servicer acknowledged their mistake, and all that I'm asking for is a reversal due to a paperwork error that I attempted to remedy the instant I found out about it, there is no good reason why I should be victimized to the tune of XXXX by the federal government. They point to confusing single sentence print in the 22 page application that says that I would lose the years, despite what I was told on the phone. I really need help getting through to the Department of Education and explaining that the consolidation needs to be overturned. I believe that FSA 's refusal to overturn the application is arbitrary and capricious particularly because there is no harm to FSA in reversing the consolidation. It is not a fair and equitable result when I have done the best I can to stay on top of and repay these loans per the rules and per the instructions, I received from a servicer that I would be treated in this way. No American should face $ XXXX punishment from making a paperwork error that they were induced to make by a loan servicer on an automated website for which there is no other human support. Thank you for your time,
Company Response:
State: CA
Zip: 90015
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: XX/XX/XXXX received an offer to consolidate student loans at 3.75 % With American Education Services ( AES ) After 36 months of on-time payment the rate would drop to 2.75 percent. Even thought I made more the 36 payment time way before XXXX it was not given to me until I called in on XX/XX/XXXX. the balances consolidated were XXXX Subsidized and un-subsidized balance of XXXX. So I happen to check the month statement today and noticed balances of XXXX, XXXX and XXXX the monthly payment is XXXX XXXX applied to principal and XXXX applied towards interest. I called said this doesn't add up to 2.75 percent. They explained there is a daily interest rate added. That was not disclosed to me nor was it clear 33 year term to pay attached. This deceptive. Do not say 2.75 interest rate if there are daily rates attached just say so upfront. They failed to disclose this in plain writing for view. Looking at this now I am not getting 2.75 more like 40 percent monthly. Tell me the its 33 years or let me pick how many years I want to pay back. This is very deceptive to date I have XXXX and will not be finished according to schedule until XXXX/XXXX.
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hello I was surprised of this company continue to raise my payment every six months to a year, so I inquire about my monthly payment. This company claim because I am a XXXX XXXX that my payments will go by my income. I did what they ask, which was my pay stubs, income tax refund, other information and documents that would help to lower my payment most of all that my payment would stay the same for the next ten years. When I finally spoke with someone about pay off, they claim that I old about six thousand more than original because of interest. I could not understand the total price was different form what they said. They stated that I had to consolidate in order to get the police discount for ten years, so I did. Now it's a different story, I am not allow to do much of nothing, they denied my every request. I asked if I can pay the original loan off, they stated that I have to pay original price off in full and more, there's noting we can do for you, I went through three people before this one nice person gave me some advise. The first arrangement I made with company is no longer valid, so this company pulled me in with false pretense. All I wanted to do is pay off my original loan.
Company Response:
State: LA
Zip: 70122
Submitted Via: Web
Date Sent: 2019-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan servicer is FedLoan Servicing. I am working to achieve Public Service Loan Forgiveness ( PSLF ) on my student loans. PSLF requires 120 on-time monthly payments. Due to low income and family size, my monthly payment was set at {$0.00} from XX/XX/XXXX until XX/XX/XXXX. During that time, I should have received credit every month for on-time payments even though the payment required was {$0.00}. However, on my Fedloan account, I am not receiving credit for about 15 months of {$0.00} payments ( XX/XX/XXXX - XXXX XXXX, XXXX XXXX, and XXXX XXXX - XX/XX/XXXX ). I have contacted Fedloan Servicing a few times about this issue. Each time I call, they assure me that the problem will be resolved and that I should receive credit for those months but, I never do. Each Fedloan employee I have spoken to reviews my account and can see that I have called before and the actions taken by previous employees and they say that " this time '' it will be fixed. It is still not fixed. On XX/XX/XXXX, I was told that my account would go through a qualifying payment review and the process should only take a couple months. As of today, XXXX XXXX, XXXX, a Fedloan employee is still unable to give me any information about the status of the review.
Company Response:
State: LA
Zip: 706XX
Submitted Via: Web
Date Sent: 2019-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have some loans I'm paying off through FedLoan Servicing. I have had trouble with their website, primarily having to reset my password every single time I log in. I've logged in dozens of times to check on my progress and make payments and every single time I check my password from XXXX and either exactly type it out as I see it or copy and paste the password. Both scenarios result in the site telling me to reset my password. Every single time. I even try to change my passwords to my old passwords and the site says, " You can't change your password to a previously existing password, '' so I've had about 2 dozen passwords I've had to make and store. I have called their support number at least 4 times and I've been told : " That shouldn't be happening, and you're making a mistake '' " We can't do anything about it, deal with it '' " Wow weird, that must XXXX for you. Never heard of anything like that. '' and " No, we don't have any tech support you can talk to, stop calling. '' I know this may seem like a minor inconvenience but it takes time to fix and is frustrating. I've never had a positive experience with customer support or been given any solutions to my problem. It's really unpleasant to have to take 5-10 minutes to log into my loan site every time I want to check on my debts and I haven't been treated well or had my problems listened to by their support line. Any help would be appreciated. Thank you.
Company Response:
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2019-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been trying to repay student loans used when I attended XXXX XXXX 's University back in XXXX, in XXXX, NY. Collection of the loan ended up in the hands of American Education Services. On XX/XX/XXXX I spoke with a customer rep, whom made a repayment plan with me over the phone. I was to make 24 payments of {$44.00}, then 45 payments of {$120.00}, and finally a one time payment of {$420.00}. I started making the payments of {$44.00} every month as agreed. I'd call in to make my payments, so come to XX/XX/XXXX the balance went o {$120.00} and it was paid in full. I spoke to a rep. around the same time to ask why the amount was less than agreed and was told " calculations changed so payment had to go up. '' I tried to discuss the agreement made in XXXX XXXX and she stated that there was no previous agreement and this was due to " new calculations. '' Then since I was insistent I was told I had been apparently been paying in surplus. I knew I had to start the 45 payments of XXXX around this time, so XX/XX/XXXX I paid that, and also in XXXX even though the amount was less. Then the recording would say I only had a total amount due of {$24.00} or {$25.00}, etc. I would continue to make high payments. On XX/XX/XXXX balance said {$15.00} and I paid XXXX. On XX/XX/XXXX said balance was {$22.00} and I paid {$100.00}. On XX/XX/XXXX balance now said {$54.00} and I paid that in total. On XX/XX/XXXX when I called in, there was no total balance due recorded, so I paid {$50.00} and so forth same amount paid monthly. Cut to payment due on XXXX XXXX, XXXX, now recording said I owed $ 131.and cents, but I paid {$50.00} as I have been paying and then a couple of days later received an email saying I was past due and if I didn't pay amount due I'd risk account going into default and I'd be reported to credit bureau. I called to ask why I was receiving such a harassing email and they said I didn't pay the full amount. I tried to explain the repayment plan agreed upon back on XXXX XXXX and that they weren't honoring it, and the customer rep. said that the new balance was what I agreed on. I told her that I had never made such an agreement except for the one back in XX/XX/XXXX, which they weren't honoring it. I asked to be mailed of my payment history from the time I started with American Education Services ( AES ) until present, and she said she would send it to me in a the mail. Since I only paid {$50.00} on XX/XX/XXXX, and while I waited for this information to come in the mail, I paid the remaining balance so that it can bring my account " back to current. '' I then received a reminder email on XX/XX/XXXX reminding me my payment is due on XXXX XXXX : Balance due : {$130.00}. Same date, I called AES and spoke to another customer service rep. # XXXX, to inquire why I was being charged different amounts and not what was agreed on XX/XX/XXXX and when I called earlier in the month to inquire about my account, I was told yet another different story of how the new amount was what I had agreed on, yet I never did. He placed me on hold because he said he did see a lot of changes to the account. He then came back several minutes later and mentioned previous payments were low due to me being on deferment. I told him I never asked to be on deferment. He sounded so unsure but continued to say that it was why the past amounts were different and I had been over-paying. I said my agreement back in XXXX XXXX had to do with a repayment plan called Select 2 option and I had not requested to be placed on deferment. I then spoke to " customer specialist '' # XXXX whom refused to honor the XXXX XXXX agreement, saying the new amount was due to calculations and this was determined to be a more suitable payment plan for me. ( Yet new different information of changes being made to my account w/o my knowledge or consent. ) I asked why it was done w/o my permission and I had never agreed to that b/c I had spoken to another rep. in XXXX whom offered me a repayment plan and that is what I had been paying towards. He continued to say they make changes more suitable to the account so that amount is paid off, and that amount " was near the same neighborhood '' of previous amount. I proceed to request a history of all my past payments to AES and also the agreement that should show up from XXXX XXXX and it's details and also the agreement that he says is now on the account as a repayment plan option. He mentioned this was done back in XXXX. I said I spoke to no one in XXXX and he said notices were mailed to address on file and I said that was not true b/c I did not receive anything in the mail from AES and all was done via phone, even my payments. I proceed to request my history of payments again, along with interest imposed throughout the period, and the agreement made in XXXX XXXX and the " new one '' he was now mentioning. " Customer Specialist '' stated it can take up to 7-10 business days to arrive and if I didn't pay due amount my account would go into default, collections would start, and my credit would be reported/affected. On XX/XX/XXXX I received a notification emai " your paperless enrollment has been updated as requested '' not sure why I received that email or that I requested any changes to " paperless enrollment ''. I checked Mail Box on XX/XX/XXXX for the first mail supposedly containing my history of payment requested earlier this month, but I was not sent a history of payment. I was sent something I don't understand fully what it is, but that shows what my previous loan amounts were and other info.with money amounts I've never seen. So AES did not honor the request for my information, as requested. I've yet to see if the history requested from customer specialist on XX/XX/XXXX, will be any better, but still waiting on that to arrive. These loans are more than 12 years old and they have not decreased in amount. I feel AES is mishandling my account and making me pay more than I should for as much time as possible.
Company Response:
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2019-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I dispute it with XXXX and my credit was corrected but I didn't see changes to my XXXX XXXX or XXXX XXXX to XXXX of 2014 I called fedloans to get my payment in to forbearance because I couldn't make payment they said their gon na change the status but 5 years later I find out that they put me on late payments I want them to take responsibility and change the status on my fedloans accounts
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was shocked when I reviewed my credit report and found a late payment on the dates below : XX/XX/2019 a 30 day late was recorded I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I called and was told that I didn't have a balance on my account so I'm not sure how this late payment could have been recorded. COMPANY INFORMATION FEDLOAN ACCOUNT NUMBER XXXX
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: As an XXXX for the past six consecutive years in multiple XXXX that qualify for XXXX federal loan forgiveness my application ( s ) have continuously been denied for minor issues such as incorrect date format and full title of Chief Administrator not stating his position. Because of this I took it upon myself to call MyFedLoan directly and ask why my application is continuously being denied when time after time the people I speak to regarding what I need to fix, give me the supposed run down on what needs to be done. My call on XX/XX/17, however, was different. When I was in conversation, two people who I spoke to from my loan holder ( MyFedLoan ) said one reason I am being denied is because the gap from one XXXX to the next is larger than seven days which voids the XXXX loan forgiveness I am looking to receive after working five consecutive years in qualifying XXXX. ( Ive worked in three different XXXX in five years ). I am reaching out because not only did one of the people I spoke to said they had no idea about this seven day gap issue, it is no where to be found on neither the application nor website. Because of the withholding of information, myself along with a long list of people may be denied because of lack of transparency, which I believe is very deceitful and should be taken serious and looked into. Thank you for your attention to this matter.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2019-09-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-28
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Fed Loan Servicing has my student loans. For a year, I have been writing letters trying to have this debt dismissed due to all the fraud. XXXX XXXX opened unauthorized accounts and is now being sued. XXXX XXXX is facing 6 lawsuits. How can I be held responsible for a contract riddle with fraud? It has been 9 years since my education and I still have yet to benefit from this education. I have filled out 6 applications for loan discharge that have all been returned because my situation does not fit into their categories.
Company Response:
State: OR
Zip: 97202
Submitted Via: Web
Date Sent: 2019-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A