Date Received: 2022-02-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Applied for XXXX XXXX XXXX. Fed loan servicing is returning repeatedly application. I have been submitted my employment verification once a year for ten years, I have worked for 29 years as a XXXX XXXX XXXX XXXX XXXX XXXX. At this point, I have never received a response as to why they are ignoring my application is rejected,
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: As part of the Public Service Loan Forgiveness Program, I have submitted to my loan servicer multiple payments that meet eligibility that they have not counted. They have denied these multiple times without a reason given. I have gone on to submit an Ombudsmen report via the FederalStudentAid website, however, it is has been over 5 weeks without a response. I have called both FedLoan Servicing and the Ombudsmen 's office multiple times, however, have received no updates or further information.
Company Response:
State: CA
Zip: 90034
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX, the waiver announcement was made in regards to the Public Service Loan Forgiveness Program. It was at that time, that I realized that my student loans would meet eligibility criteria for PSLF. I have been employed at a qualified employer full-time since XXXX. Once I read through all of the guidance on the Department of Education FSA website, I obtained copies of my payment histories from all servicers including XXXX and XXXX. I completed my very first Employment Verification Form and sent it into FedLoan Servicing. My loans were then transferred from XXXX to Fed Loan Servicing as they deemed my employment eligible. I thoroughly followed the instructions as provided and given on the Federal Student Aid Website-PSLF Help Tool as listed below. PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid On XX/XX/XXXX, I was notified that I was receiving a partial loan forgiveness where two of my three loan groups were forgiven however, the final loan group was not forgiven as the waiver payments that were from XXXX only applied to the Special Direct Consolidation Loan Group and not to the other Direct Unsub Loan Group . I confirmed this with a PSLF representative at FedLoan Servicing as well on XX/XX/XXXX. Background History/Information I graduated from my XXXX program in XXXX and began repayment of my student loans in XXXX. I made payments from XXXX and also made payments during my in-school deferment period as well from XXXX. From XXXX, I attended graduate school. In XXXX, I consolidated all loans into a direct loan consolidation. It is my understanding now at this point that the Direct Unsub loan was not included in that Direct Special Consolidation. After the waiver information was released in XXXX, I read through all of the guidance and verified that all of my loans were " Direct Loans ''. All three groups were direct loans and had relatively similar payment counts and therefore, the guidance was not to consolidate into a new consolidation loan. I was under the understanding that when the waiver was applied to my account, that it would have applied those XXXX payments across all loan groups. The language is listed below : New Rules for Qualifying Payments Under the new, temporary rules, any prior period of repayment will count as a qualifying payment, regardless of loan program, repayment plan, or whether the payment was made in full or on time. You continue to need qualifying employment. This change will apply to student loan borrowers with Direct Loans, those who have already consolidated into the Direct Loan Program, and those who consolidate into the Direct Loan Program by XXXX XXXX, XXXX. ( PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid ) Loan Consolidation If you have Federal Family Education Loan ( FFEL ) Program loans, Federal Perkins Loans, or other types of federal student loans that are not Direct Loans ( for example, those from older loan programs, such as Federally Insured Student Loans [ FISL ] or National Defense Student Loans [ NDSL ] ), you must consolidate those loans into the Direct Loan program by XXXX XXXX, XXXX. Pro tip : You can log in to Aid Summary to find out how many and what types of loans you have. ( PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid ) In XXXX, the Department of Education made the new announcement that a consolidation would take the highest payment count across all loans when payment histories overlap. At this time, my form request was already in process and I was not able nor was I made aware that I would need to link all of these direct loans together in order to receive the payment accounts across all of my loans. Previously, operating under old guidance, if consolidation was to happen, clients would lose all payment counts that were applied to PSLF. Therefore, you could see my hesitancy in processing a consolidation request even though it wouldnt have went through in enough time anyway before the waiver counts were processed. At this time, I am now one of many others who have been left with a partial loan forgiveness problem with PSLF with no re-course as now there is nothing left to be able to reconsolidate to get the higher payment counts as the two other loan groups have been discharged. This has left many borrowers treated unfairly including myself and left with direct loan groups who did not have an opportunity to consolidate like others now have due to the most recent updated guidance. I have received no kind of resolution from Fed Loan Servicing who t stated that it is unfortunate. I am requesting you to look into my account information with FedLoan servicing and the US Department of Education to help resolve this issue for not only myself but for all others who will be impacted by this.
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2022-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I submitted a Public Service Loan Forgiveness ( PSLF ) form last year to FedLoan Servicing and received a letter dated XX/XX/2021 ( attached ) that it's under review to verify if I work for a qualifying employer. I have since contacted FedLoan several times and they confirmed based on the submitted information that the employer qualifies for PSLF, however the application is still under review.
Company Response:
State: WA
Zip: 98144
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am a social worker and am applying for the Public Service Loan Forgiveness program. I completed graduate school in XXXX. Since then, I have been employed by eligible employers and have been making automatic monthly payments through FedLoan, my servicer. FedLoan has an inaccurate count of my payments. According to FedLoan, I am eligible for loan forgiveness in XX/XX/XXXX. They claim that I requested loan forbearance in XXXX and deemed payments that I made in XXXX, XXXX, XXXX and XX/XX/XXXX ineligible. I have never requested forbearance. According to my records, I should be eligible for forgiveness in XX/XX/XXXX. I made three additional payments in XXXX, XXXX and XX/XX/XXXX that XXXX count under the XXXX PSLF waiver, but I will need to provide an employer verification form. If successful, that would move my estimated forgiveness date to XX/XX/XXXX. I have spoken to several FedLoan representatives to address my concerns, most recently on XXXX XXXX, XXXX. At that time, my estimated forgiveness date was listed as XX/XX/XXXX. After the review, my estimated forgiveness date was changed to XX/XX/XXXX.
Company Response:
State: NY
Zip: 10451
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have applied several times for the PSLF loan discharge program for my federal loans serviced by XXXX. My employer qualifies- and I have been making payment since 2004. The original denial was because I was not on an income sensitive repayment plan - however, with the recent Executive Order, I was instructed to transfer my loans to FedLoan Servicing. I transferred my loans from Navient to FedLoan - and now am being told that I have only made 4 qualifying payments and they are not counting the 204 payments that I have made to XXXX. The guidance issued after President Biden 's order was that borrowers needed to transfer their loans to FedLoan to be considered for the PSLF program. This is absolutely unacceptable - as is the fact that XXXX locked me in for 6 % interest for the life of my loan and I was told that they would not sell the loan to another financer. Yet another hurdle in dealing with the predatory practiced of student loan companies that service loans for individuals like myself that would not have been able to attend college without federal assistance. I borrowed {$45000.00} and by the time I finish payments- I will have paid back {$99000.00} in hindsight, I should never have accepted the federal aid. I have already paid back {$72000.00}. This is beyond predatory - and these loan forgiveness programs seem to allow the federal loan servicing companies to skirt around forgiving these loans.
Company Response:
State: GA
Zip: 30310
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have made between 11 and 12 years of payments on this loan. Yesterday, my cosigner was advised in that many years, less than {$1000.00} has come off of the principle of the loan. The loan was originally {$8000.00}. Yesterday, my cosigner was told I still owe them {$7400.00}. I feel like I am dealing with a loan shark. I don't even make {$40000.00} a year and give them what I can. I tried to get the cosigner removed and since I didn't make any payments the first year of the pandemic, and not being told that loan didn't qualify for no payments, they have marked my credit report in a negative way. I am happy to send a copy of the ledger of my payments. I will provide any identifying information you need to investigate this situation. This is holding up a mortgage loan for my cosigner. In fact, AES made him pay them {$150.00} yesterday! I have paid them over {$250.00} since XX/XX/XXXX because I borrowed money from my sister to be able to do so. Again, I make less than {$40000.00} per year, and my husband is XXXX and on Social Security. The way this is going, I will end up paying on an {$8000.00} loan longer than I will pay for my mortgage ( 15 years ). I have made the payments, and more than requested for a number of years. At the time when I could pay more money, I talked to someone at AES, on a recorded line, to ensure me that the extra money would go towards the principle. They agreed, yet evidently that was not the case. I also have federal student loans that I have not been able to pay on because I have been paying AES all these years. The interest rates on the student loans, most of which are from XXXX, I think I have around {$200000.00} of federal student loan debt that is at least 50 % interest. I am wondering if any of that will be included in the forgiveness/Navient settlement. I have received a XXXX of XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I actually make less income now than I did when receiving the degree in XXXX. I was not able to complete my Doctorate because the school told me I was out of loan opportunities since I was not a clinical student. I was at the point of my dissertation when advised I had no more loan money to complete the degree. that was after being advised that I should not have any financial issues with being able to complete the doctorate.
Company Response:
State: MI
Zip: 484XX
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: AES continues to charge me late fees. I reached out and was told someone would follow up. Of course, that never happened and now I've been charged another late fee. I refuse to pay any late fees because AES refuses to follow up with me as promised. I've been paying on this loan for over XXXX years and have never had an issue with AES before now.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XXXX of XXXX, FED LOAN took possession of my student loans. FED LOAN is inaccurately reporting 15 late payments starting on XX/XX/XXXX through XX/XX/XXXX on all 3 of the major credit bureaus. On XX/XX/XXXX, my student loans were in consolidation, and the next due date was due on XX/XX/XXXX. I have submitted an attachment listing the information. On XX/XX/XXXX, I talked to XXXX id # XXXX who stated that my loans were in forbearance for 30 days, which I believe this is inaccurate because the loans were consolidated. I have submitted an attachment listing the aforementioned information. I am unable to resolve this issue with FED LOAN because every time, I call the staff was impolite and were unable to assist me.
Company Response:
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Throughout the loan process with Fedloans and the PSLF program, I was never made aware that in school deferments would not count toward our payment count for the 120 needed. Even though payments were made, I am not receiving credit for those payments. After surveying thousands through online public forums, the same issue affects them as well. These payments need to count.
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A