Date Received: 2017-06-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Have applied for many loan modifications Just received a denial this week in XXXX ; letter is dated for XXXX, XXXX. Then received an email of an approval. Ocwen used an income figure of {$9000.00} per month calculating my payment to {$2200.00} I am on benefits of {$1600.00} per month because of a car accident and will resume full time employment in XXXX, XXXX per the doctor Ocwen has made so many mistakes it unbelievable Where are they getting that kind of income and I have never sent updated income from my employer since I have been out of work
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2017-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: 1. Ocwen failed to provide for any principle reduction.. 2. Ocwen failed to provide for the reduction of excessive and exorbitant fees that they have assessed. 3. I have provided Ocwen notice of errors in the statement of account they have provided, and they have neither fixed the errors or provided any explanation. 4. Ocwen is dual tracking me. After approving the trail modification with the payment scheduled for XXXX XXXX, they sent a notice of a foreclosure sale scheduled for XXXX XXXX. I believe this was a bad faith effort to manipulate me into signing a deficient modification offer that is out of compliance with the guidelines of the Federal Settlement they are bound to, and accepting a ballon payment of over {$500000.00}. 5. Ocwen has sent letters stating 3 different amounts as my payment. After sending their proposed modification payment amount they sent a new statement stating a payment that is 40 % higher. What is the payment going to be after the trial period?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2017-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To Whom It May Concern : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) is currently assisting the above referenced client to review a legal matter. Please accept this letter of representation regarding our clients XXXX and XXXX XXXX . We are writing this letter in an attempt to resolve a servicing error that was committed by Ocwen Loan Servicing LLC. Ocwen, in its capacity as loan servicer of my clients loan, failed to take reasonable care in servicing that loan. More specifically, Ocwen failed to monitor and adjust XXXX XXXX mortgage payment accurately, as required by the Deed of Trust signed at the closing of the loan. Furthermore, Ocwen has added over sixty-five thousand dollars ( {$65.00}, XXXX ) to the XXXX loan as a result of this error. The servicing error prevented XXXX XXXX from being able to make an informed financial decision in connection with her loan. Moreover, had the loan payment adjustment occurred in a timely manner, XXXX XXXX could have actively pursued refinancing of her performing loan to obtain more favoranle terms in reaction to the reset. Lastly, this error caused XXXX XXXX to fall behind on her loan and become delinquent. On or about XXXX XXXX , XXXX XXXX XXXX signed a loan with XXXX XXXX XXXX in the amount of {$370000.00}. This loan was an option ARM five-year interest only loan. I note here that this loan is typical of predatory subprime loans that were generated at the height of the mortgage crisis. As was typical for borrowers of this particular type of loan, my clients fell behind on their payment and were approved for a modification of their loan on or about XXXX XXXX , XXXX . The modification also included an interest only period which ended XXXX XXXX , XXXX . XXXX XXXX XXXX , then, transferred the loan to Ocwen Loan Servicing . On or about XXXX XXXX , XXXX , XXXX XXXX contacted Ocwen Loan Servicing on numerous occasions to inquire about the eminent scheduled loan payment adjustment. She was repeatedly advised by Ocwen that no adjustment was scheduled. After several attempts to bring this matter to the companys attention, and after advice by Ocwen t hat no adjustment was scheduled, my client believed that Ocwen serviced her loan accurately. The XXXX then continued make timely payments on thier loan. On or about XXXX XXXX , XXXX , my clients received a letter from Ocwen acknowledging that they failed to follow the executed modification agreement and subsequently proceeded to increase the XXXX payment from {$1100.00} to {$3200.00} without offering any type of mortgage assistance to cushion the blow of having her payment increase three times the original monthly amount. Further, Ocwen added an additional {$66000.00} to my clients loan balance that resulted from Ocwens improper loan servicing.. Ocwen has violated 12 CFR Part 1024 ( Regulation X ), which governs the servicing of mortgage loans. As you are aware, sectio n 1024.38 ( b ) ( 1 ) ( ii ) st ates, A servicer 's policies and procedures must be reasonably designed to provide for promptly obtaining information from service providers to facilitate achieving the objective of correcting errors resulting from actions of service providers, including obligations arising pursuant to 1024.35. Furthermore, as required by Regulation X, Servicers must develop policies and procedures that are reasonably designed to enable servicer personnel to identify all loss mitigation options available for mortgage loans currently serviced by the mortgage servicer . ( 1024.38 ( b ) ( 2 ) ( ii ) ). In conclusion, due to major servicing errors committed by Ocwen Loan Servicing , my clients monthly payment increased exponentially to more than three ti me the original amount. Please contact me directly should you have any question regarding this issue. You may reach me by telephone at ( XXXX ) XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92701
Submitted Via: Web
Date Sent: 2017-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Dealing with OCWEN is like an endless game of chess with masterminds when I am a rank beginner. This game has gone on for several years but I will single out the most recent demands : I was told that I owe in excess of {$9000.00} and I must come up with two down payments to remedy the situation -- the first amount being for {$4500.00} due on XX/XX/XXXX and, then another due on XX/XX/XXXX for {$2500.00}. Thereafter, until XX/XX/XXXX, I owe an additional {$500.00} on top of my monthly payment of {$1700.00}. If I am ONE day late, all bets are off and they will begin proceedings against me. I have sent money via XXXX because if I send a letter with the funds they always say that I have not sent them on time and charge me additional money. They blocked the XXXX account that I have always used at the same place with the same service manager who has always been able to send the money but this month was unable to do so. I then sent money orders totaling my monthly payment which they returned to me, stating they would need " payment in full '' or nothing. When I challenged the amount they were demanding, they came up with a date from several years ago during which time they said I failed to make my monthly payment. However, I was in bankruptcy court at the time and the US bankruptcy trustee was overseeing my payments. He would have pulled my Chapter XXXX bankruptcy protection as a result and I would have lost my home then and there. Payments are not posted accurately. " Relationship managers '' which you are assigned and who supposedly sign off on agreements are not there when you need them. After sending them the {$4500.00} they demanded, they called to tell me they needed an OK to post the funds. Despite the fact that I provided tracking numbers for both the post office and the XXXX, they tried to imply that I had not sent them on time even though I e-mailed them the tracking information for both overnight and same day transmission of funds which should have proved the funds were sent on time. I could go on for hours regarding the mountains of mail I receive, the demands and the egregiously fraudulent activity I have endured. I know others trying to manage similar situations, one of who is an XXXX year old lady who is XXXX XXXX and can not manage any of the unintelligible XXXX they constantly sling. Time to serve a cease and desist order on these despicable people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03104
Submitted Via: Web
Date Sent: 2017-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XXXX XXXX, XXXX, my house went into foreclosure and Owcen was notified and confirmed that the house was indeed foreclosed and they were going to notified the XXXX credit bureaus ; XXXX, XXXX, XXXX, and update their file. Upon further investigation, it was reveal that Ocwen continue to show that the loan was open and activity on the loan until XXXX XXXX. In addition to showing the loan as active, Ocwen reported to the XXXX credit bureaus that I was 120 to 180 days late when in fact the loan was closed and house was foreclosed on XXXX XXXX, XXXX.
Company Response:
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2017-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are in the process of losing our home to the combined swindles of our house insurance ( XXXX XXXX ) and our mortgage bank ( XXXXXXXX XXXX, servicer Ocwen. Our immediate situation is that the house is posted for foreclosure auction to be held this Friday XX/XX/XXXX at XXXX. We are submitting this complaint to add our case to those you have studied for the CFPB suit currently served against Ocwen, and of course to see if the existence of that suit can offer any relief against the impending foreclosure. In addition to the systemic misbehaviors of Ocwen described in the CFPB complaint -- which have shown up in our house 's case too -- our particular mortgage contains multiple fatal defects in its chain of custody, described in the attached document Mortgage Defects and summarized at the bottom of this description. The history of our loss is described more fully in the attached document Overview. We are a family of XXXX, with XXXX XXXX born in XX/XX/XXXX. We own a house where we lived until the end of XX/XX/XXXX, in XXXX, Massachusetts. In outline, the history is as follows. ( Since the web site interface appears to jam my paragraphs together, I have supplied some section headers in all-caps : ) DAMAGE TO HOUSE ; RENEGED INSURANCE : > > In XX/XX/XXXX the house suffered a heating-system freeze which ruptured pipes many places and produced a catastrophic hot-water flood when the pipes thawed and the boiler resumed operation. We were away but learned of the accident and contacted our insurance adjuster, who assured us that the house would be properly dried out. This was not done and consequently all its walls filled with mold. > > The insurer initially declined even to have the house tested for mold. Finally when pressed, in XX/XX/XXXX, the insurer sent a hygienist to test the house, but this hygienist chosen by the insurer diagnosed only a tiny fraction of the contamination. > > when the true extent of the mold was discovered in XX/XX/XXXX, the insurer reneged on paying any realistic repair cost. We took the insurer to arbitration in XX/XX/XXXX, but the arbitration process in our state is toothless and we were awarded only a fraction of the funds needed for rebuilding. BAIT-AND-SWITCH OF MORTGAGE : > > meanwhile in XX/XX/XXXX we had sought a small second mortgage. We were then baited and switched by the lender into refinancing our entire mortgage with this lender, who ( through a front ) was Option One, who later settled in a class-action suit for predatory lending, brought by the Attorney General of Massachusetts. FAILURE OF MORTGAGE SERVICER TO REIMBURSE ESCROWED FUNDS : > > What funds we were awarded from the insurance arbitration ( in spring of XX/XX/XXXX ) were placed in escrow with the mortgage servicer of the lender whose behavior I have described above. Our attempts to get them disbursed when we present bona fide invoices has been met with a range of intransigence and incompetence starting with a business model that refuses to establish a single knowledgeable point of contact, and then including conflicting instructions, rules invoked that do not apply, nonsense written into our file, and notices predicated on years-old status of the file all resulting in failure to reimburse our invoices or even acknowledge receipt of them and finally in two extensive memos of outright prevarication, in response to two successive requests by the Massachusetts Attorney General for an explanation of why our invoices have not been reimbursed. These memos, annotated for their inaccuracies, are attached as Annotated Ocwen escrow response # 1 and Annotated Ocwen escrow response # 2. The respective original PDF response from Ocwen is appended to each file. DEFECTS IN CUSTODY CHAIN OF MORTGAGE : > > After Option One was closed in XX/XX/XXXX by the State of California for failure to file audits and reports, our mortgage was purportedly assigned in XX/XX/XXXX to XXXX XXXX XXXX XXXX XXXX, whose trustee is XXXX XXXX However : > The closing date for assets to be placed in this trust was in XX/XX/XXXX ; > In XX/XX/XXXX the CEO of the prior claimant ( XXXX XXXX XXXX, successor to Option One ) had sworn that his company no longer held any residential mortgages ; > The purported assignment was not done from the sole authorized depositor to place assets in the trust, but was done simply in the name of XXXX XXXX ; > On the purported Assignment document produced at robo-signer XXXX XXXX in XXXX, Georgia the persons signing as purported officers of XXXX XXXX are actually known robo-signers who are simply employees of XXXX. These defects are described more fully in the attached file Mortgage Defects.
Company Response:
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2017-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: This is not a debt collection issue, I chose this category as there was no option for this serious concern. I 'm a XXXX XXXX XXXX who represented the buyer for a foreclosed property, the offer was accepted back on XXXX 2017, the closing was to take place on XXXX /2017. As of today XXXX /2017 the transaction has not closed due to the lack of urgency by the sellers, the financial institutions involved, regarding a required document for the closing. Myself and the buyers attorney have made numerous inquiries, have received empty promises for action and as noted my buyer has now been waiting for nearly 6 months to close with no real or definite close date offered. The primary financial institution involved is Ocwen, I attempted to contact them on numerous occasion via phone but I found it impoosible to reach a live person Below is latest email indicating that latest promise of a XXXX close date will now possibly occur in late XXXX .
" Hi XXXX , response received : so the review for them to do it has passed and now they are waiting on the document. It has taken Ocwen the time frame up front to know if they would sign it, and now they have the approval and we wait. Not sure if your buyers want to wait until this date below to have the document received to record and or if they record when done, I wont know until either happens. Sorry, wish I had more than this, but this was response received. Please advise, Hi XXXX , Unfortunately nothing at all yet. Theres a note by Ocwen that the estimated return date for the executed AOM by XXXX is XX/XX/XXXX , so at best were still a few weeks out. I can follow up with Ocwen in a week or two ( although I doubt theyll have any information, but it wont hurt to try ). '' I obtained their corporate address as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX Phone : ( XXXX ) XXXX Website : www.ocwenbusiness.comCompany Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 011XX
Submitted Via: Web
Date Sent: 2017-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX XXXX, my Grandfather passed away. Leaving a mortgage held by Ocwen Loan Servicing. Family members were unaware of this mortgage. Last payment was made on this account in XXXX XXXX. When my mother became aware of the debt she contacted Ocwen, explained the situation, and over the course of the next few years she applied for a modification at least 4 times. Each time the application was denied for various technicalities. Also during this period, Ocwen refused to accept payments. My brother attempted the modification process with Ocwen as well, he too was denied. Finally, i began working with Ocwen around XXXX to try to resolve the matter. My credit score and resources are sufficient to go purchase a home on the open market, so I presumed that this should be satisfactory to Ocwen as I sought to assume responsibility for this mortgage on property that has been in my family for 4 generations now. I was denied twice. Once for paperwork. A " family transfer '' document was required. Interestingly, in all of the previous processes that I and my family members went through, this document was never presented. I was denied a second time, and the reason was not given. I simply " did not meet requirements '' I inquired about the possibility of a short sale, and Ocwen indicated that any short sale would need to equal no less than approx. 70K ... While the principal bal is only XXXX, and the total bal XXXX with all the taxes fees, foreclosure fees they have continued to add over the years.
Company Response:
State: MI
Zip: 48207
Submitted Via: Web
Date Sent: 2017-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am an XXXX retired woman who still needs to work to make ends meet. I also receive {$600.00} in SSI. I was diagnosed with XXXX last year and was told I needed to take it easy and only work part time, however, I have not been able to do that. I requested Mortgage assistance w/ Neighborhood Housing of XXXX Florida and was denied, they, in turn, dealt with my mortgage company for over 6 months to get a loan modification to lower my interest rate to 2 % which from I understand am eligible. After months and months of back and forth, OCWEN finally approved and lowered my interest to 2 %, but with a clause indicating to also sign to a balloon which would devastate me and cause me more grieve and hardship. I declined to sign the portion of the balloon but signed and submitted the part of the trial payment for three months which is due in XXXX. I 've owned my home since the early XXXX, and have never been late on a payment. I have been receiving harassing calls in the name of OCWEN from XXXX, and the latest one is a voicemail from an OCWEN representative indicating that my account is seriously past due. OCWEN has been giving me misleading and inaccurate information regarding my mortgage and I am fed up of being taken advantage of. I have dealt with OCWEN in the past for a loan modification through an unscrupulous individual ( who took my money and disappeared ) and according to OCWEN, I did not qualify. Is it legal for OCWEN to grant a loan modification, but at the same time force me to sign a balloon clause that I do n't agree to, or may keep my home when I die? I only have {$60000.00} left on my mortgage and by signing that document, I would have to continue paying that balloon afterXX/XX/XXXXwhen the {$60000.00}. Ocwen has never offered my another solution other than the HARP, I just found out they could have offered another solution, as HARP does not apply to me because I have never missed a payment. Sure I have struggled, just like I am doing now, but a payment has never been late. I also received a communication from OCWEN indicating I no longer qualify for a loan modification because my papers were not submitted in time ( XXXX/XXXX/XXXX ) which is partially true, I only submitted the contract for the trial period signed XXXX XXXX and received by OCWEN XXXX XXXX, this receipt of documents was acknowledged by my " relationship manager '' XXXX XXXX, but he declined my request for the modification because I did not want to sign a document which will jeopardize my finances, my home, and my life. I have made attempts to contact XXXX XXXX to work out a solution, unfortunately, my calls are always outsourced to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33165
Submitted Via: Web
Date Sent: 2017-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I obtained a firsdt mortgage and a 2nd ( HELOC ) on XXXX XXXX XXXX with XXXX XXXX. The loan # with XXXX was XXXX. XXXX was acquired by XXXX. I contacted XXXX XXXX and they only show that the loan was transferred to XXXX XXXX / GMAC immediately. GMAC servicing is now handled by XXXX XXXX. I contacted the XXXX XXXX XXXX XXXX at XXXX and left a very long and detailed voicemail. Ocwen is only able to provide payment history from the date the loan was transferred to them which is XXXX. I am trying to refinance as a rate and term refinance. In order to do so the current conventional lending guidelines require that I prove from my current lender that no draws were taken out from the inception of the loan. I need Ocwen to state that. I have n't ever used the HELOC for draws. It was only used to obtain the loan. I am now in jeopardy of losing the ability to refinance to pay of the HELOC while interest rates are low. The value has n't completely come back pre XXXX but I can now afford to pay it off with the current appraised value and some funds from me. There is a balloon payment on the HELOC in 3 years that I want to avoid. I need Ocwen to provide a letter stating that the loan has n't ever had a draw and to also produce the note. I think it is very restrictive that they wo n't /ca n't provide records to allow me to refinance to pay them off. I 'm not asking for any favors. It is unfair but if I were to start missing payments it would be an immediate impact on my credit and my ability to secure low interest rate financing and even employment. I am now 2 weeks into this process and I keep getting the run around. The letter I am going to upoad from Ocwen states there has been no draws since the loan was relocated to them but I need it from XXXX/XXXX/XXXX. If they lost or did n't obtain the records I feel they should provide anyway as I am powerless to move forward without it. I am trying to pay them off with no fault of my own I 'm at an impass.My monthly payment is XXXX a month. I am trying to give them their entire XXXX in a lump sum in less than 2 weeks. One would think they would do what is necessary since its a problem that these lost records have created. I have not missed a payment on this loan in 12 years. Please help resolve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2017-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A